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Dynamics 365 for CUSTOMER SERVICE

Earn customers for life WITH
Dynamics 365 for CUSTOMER SERVICE

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Omnichannel capabilities for Dynamics 365 for Customer Service

Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS (in preview), or AI-assisted service with your own Microsoft Bot Framework bot (in preview).

Deliver fast, personalized service

Create positive experiences through any channel and on any device to exceed customer expectations.

Learn from every interaction

Continuously improve while reducing costs by using data and intelligence to transform how you provide service.

Innovate with AI-driven insights

Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.

Guide agents to optimal outcomes

Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.

Deliver value at every touchpoint

Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalize interactions.

BE Future-ready

Continuous innovation from Microsoft supports your development today—and your product visions for tomorrow. Build on the latest advancements in the cloud, including more than 1,000 new capabilities released in the last year.

Resolve issues proactively

Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.

Get Started

Contact Skalable Technologies today to learn more about how we can improve your company’s performance through this amazing business tool. We can talk to you about how it would work in your specific environment and make sure it’s the best choice for you. Just call us at 408-890-5066 or email us at info@skalabletech.com. We look forward to serving you!

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