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Dynamics 365 for Field Service

Deliver quality, proactive field service WITH Dynamics 365 for Field Service

Optimize your field operations with built-in intelligence, remote monitoring, and tools that enable your technicians to deliver quality work—all available through Dynamics 365 for Field Service.

Detect and resolve service issues remotely

Prevent service calls by remotely detecting and resolving issues using the Internet of Things (IoT).

Transform your field service operations

Improve first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

Optimize your resources

Increase productivity and profits by fitting in more appointments per day with optimized routes and assignments, and give technicians complete customer and job data on their mobile devices, even while they’re offline.

Exceed customer expectations

Keep customers informed and empowered with self-service portals, proactive updates, and real-time technician tracking.

Guide agents to optimal outcomes

Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.

Deliver value at every touchpoint

Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalize interactions.

Resolve issues proactively

Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.

Engage with customers on any channel or device

Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for quick resolution.

Get Started

Contact Skalable Technologies today to learn more about how we can improve your company’s performance through this amazing business tool. We can talk to you about how it would work in your specific environment and make sure it’s the best choice for you. Just call us at 408-890-5066 or email us at info@skalabletech.com. We look forward to serving you!

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