NetSuite Support Consultant

About the role

Join our Phoenix team to support customers using NetSuite across finance and operations. You will clarify user questions, investigate transactions and reporting issues, reproduce problems and work with functional and technical specialists on a dependable resolution. We prefer two to five years of relevant experience and also welcome junior candidates who can demonstrate practical understanding, careful troubleshooting and clear communication. You will work with our Chennai NetSuite Functional Consultant and escalate changes that need specialist review. Access and production changes follow the customer authorization and review process.

What you’ll do

• Clarify support requests, business impact and the information needed to investigate
• Investigate NetSuite transactions, user access, workflows and reporting questions
• Reproduce issues and document evidence, checks and proposed next steps
• Coordinate escalations with functional consultants, developers and integration specialists
• Validate agreed fixes with users and keep support records current
• Write clear user updates and practical knowledge notes for recurring questions

What you’ll bring

• Practical NetSuite knowledge from support, implementation work, training or demonstrable exercises
• Understanding of basic finance or operations workflows and their transaction records
• A careful troubleshooting approach that distinguishes evidence from assumptions
• Clear communication, organized follow-up and willingness to ask for specialist review

Nice to have

• Saved searches, SuiteFlow and role permissions
• Record-to-report, procure-to-pay or order-to-cash processes
• Ticketing tools and support documentation

Details

• Based in Phoenix, Arizona
• Two to five years preferred; junior candidates are also welcome

Key skills

• NetSuite
• Troubleshooting
• Saved searches
• User support
• Documentation
• Issue validation