Solution
Managed ERP support from the team that implements it
Skalable has supported Microsoft Dynamics since 2008 and NetSuite since 2010. Managed services cover functional support, enhancements, integrations, upgrades and performance, on a fixed monthly plan with business-hours or 24/7 coverage.
A support request, start to finish
Raised
Typical today: Emailed to whoever knows the system best.
With Skalable: Ticket intake, runbooks and escalation paths agreed with your team.
Fixed
Typical today: Small changes wait for the next project.
With Skalable: Handled by severity; small changes shipped in sprints from fixed monthly capacity.
Updated
Typical today: Microsoft updates arrive without a regression test of your customizations.
With Skalable: One Version updates tested in your sandbox, with regression coverage of your customizations.
Connected
Typical today: Integrations and reports drift away from the ERP.
With Skalable: Matrix integrations and Power BI maintained alongside the ERP.
Reviewed
Typical today: No clear view of hours used or the backlog.
With Skalable: Hours used, open issues and the enhancement backlog reviewed with you on a regular cadence.
What you get
What Skalable delivers
- Functional support
- Finance, supply chain, projects and sales modules across F&O, Business Central and NetSuite.
- Enhancements
- Small changes shipped in sprints, not projects. Fixed monthly capacity you can plan for.
- Integrations
- Skalable Matrix keeps your ERP connected to CRM, banks, e-commerce and data platforms.
- Upgrades and releases
- One Version updates tested in your sandbox before release, with regression coverage of your customizations.
- Performance and Azure
- Environment sizing, monitoring and cost management for Dynamics on Azure.
- Reporting
- Power BI and financial reporting maintained alongside the ERP so they never drift.
How it works
How we take on your environment
Transition review
Customizations, integrations, open issues and documentation reviewed before we take over.
Onboard
Access, runbooks, ticket intake and escalation paths set up with your team.
Operate
Tickets handled by severity, enhancements delivered in sprints and releases tested in your sandbox.
Review together
Hours used, open issues and the enhancement backlog reviewed with you on a regular cadence.
- Capacity
- A fixed number of hours each month for support and enhancements, sized to your systems, users and backlog.
- Coverage
- Business hours as standard, or 24/7 as an option, across Dynamics 365 Finance & Operations, Business Central and NetSuite.
- Hours beyond the plan
- How additional hours are agreed and billed is written into the support agreement, and hours used are reviewed with you on a regular cadence.
- Response and escalation
- Severity-based response targets are written into the agreement, and escalation paths are set up with your team at onboarding.
Taking over from another partner starts with a transition review of customizations, integrations and open issues.
FAQ
Common questions
What are the response times?
Every plan includes severity-based response targets, written into the support agreement before you sign.
Is 24/7 support included as standard?
No. Business-hours coverage is standard, and 24/7 coverage is an option you choose in the agreement. Delivery teams in the US, India and New Zealand make round-the-clock coverage possible when you need it.
Which platforms do you support?
Dynamics 365 Finance & Operations, Dynamics 365 Supply Chain Management, Business Central and Oracle NetSuite, plus the integrations and Power BI reporting around them.
How is support priced?
A monthly plan sized by hours and coverage (business-hours or 24/7).
Can you take over from another partner?
Yes. A transition assessment reviews your customizations, integrations and open issues before we take on the environment.
What should work better next?
Tell us about the process, the bottleneck or the system behind it. A specialist replies within one business day with a practical first step.