Technical Delivery Manager

About the role

We are looking for a delivery manager with a technical background and experience in a customer-facing services organization. You will coordinate multiple ERP, integration, cloud and AI workstreams and help teams turn commitments into completed, validated deliverables. You are comfortable moving between engineering discussions, business processes and commercial constraints, involving the right specialists while keeping ownership and communication clear. You use AI to assist planning, documentation, issue analysis and communication, verifying the output. You surface issues early, make ownership clear and keep conversations moving toward decisions.

What you’ll do

• Build delivery plans with scope, owners, milestones, acceptance criteria and dependencies
• Coordinate requirements, design, development, testing and deployment across teams
• Manage capacity, sequencing, blockers and handoffs across multiple customer assignments
• Keep Jira or the agreed delivery system current, with decisions, actions and evidence of completion
• Communicate progress and risks clearly, acknowledge requests promptly and follow through
• Track effort and scope changes and raise decisions before they affect customer expectations
• Make sure testing, customer validation, cutover and support handover are completed
• Coach team members, including supervised opportunities for freshers

What you’ll bring

• Proven delivery ownership in a services environment
• A credible technical foundation and practical understanding of software delivery
• Experience coordinating engineering and business stakeholders and managing competing priorities
• Strong written communication and organized follow-up

Nice to have

• ERP implementations and finance or supply chain processes
• Integrations, cloud services or distributed delivery teams
• Familiarity with Dynamics 365 or NetSuite

Key skills

• Technical delivery management
• IT services delivery
• Stakeholder management
• ERP implementation
• Jira
• Risk management
• Scope management